CANCELLATION POLICY

1.  CLASSES

  • Early cancellation (up to 3 hours before the start of class), is allowed with no penalties. This allows waitlisted students to be contacted and invited to the class. Your class will be credited to your account to use next time, but payments are not refundable.

  • Late Cancellation (within 3 hours of the start of the booked class) or a ‘No Show’ (failure to turn up for a class at all) will incur deduction of the class from your pass. For contracted members and unlimited passes, late cancellation will incur a charge of £5. This will be charged to the card that your payment was taken from.

  • Please remember that you must go to our online booking system and remove yourself from the class list if you cannot attend a class.

 

2.  WORKSHOPS AND COURSES
 

  • You may cancel a booking for a course or workshop by giving us at least 14 days notice before the start date. A refund, less £5 admin fee will be returned to your account to use for future bookings, but payments are not refundable.

  • If you wish to cancel within 14 days of the start date, there will be no refund unless there is a waiting list for the event and we can transfer your booking to another applicant. The admin fee of £5 will be payable if we succeed in transferring your booking to someone else.

  • You may transfer your booking to someone else, but we ask that you let us know so that the substitute's name appears on the sign-in lists. Please do this by e-mailing info@breezeyoga.co.uk

  • We reserve the right to cancel a course or workshop in the event of exceptional circumstances that means we are unable to offer the event as advertised or if there are insufficient numbers booked into the event for it to be commercially viable. Should this happen you will be given a full refund of fees you have paid.

 

3.  TREATMENTS AND THERAPIES

  • We operate a strict 24 hours cancellation policy on behalf of our therapists.  If you need to cancel or postpone an appointment, please call reception on 0208 658 6808 or e-mail us on info@breezeyoga.co.uk.

  • If you miss an appointment or cancel it with less than 24 hours notice, you will be charged the full appointment fee.

  • If you cancel an appointment with more than 24 hours notice, a refund will be returned to your account to be used for future bookings, but payments are not refundable

  • We reserve the right to refuse bookings without payment in advance if a customer has a history of cancelling appointments.

4.  PRIVATE STUDIO HIRE

  • If you wish to cancel Studio Hire bookings you must give us 14 days or more notice of cancellation before the booked date, please note payments are not refundable, instead you will get a credit towards a future booking or anything else at Breeze.

  • If you wish to cancel Studio Hire bookings within 14 days of the booked date there will be no refund.

 

5.  MERCHANDISE

  • Merchandise and retail items purchased at the studio (excluding yoga mats or opened products/packaging) can be returned and exchanged for an alike product or studio credit only. This is only possible if returned within 14 days and with a valid receipt.

  • When returning a product, please make sure that it is in good condition, unassembled and in its original packaging. If the products are not in a state where they can be resold, it may not be possible to accept the return.

  • Any skin/body products returned must have evidence/photographic evidence of fault/reason for return, and it will then be returned to supplier for review and result reported back to customer.  No replacement/refund to be given to customer until fully investigated.

  • No refunds will be given for Gift Vouchers.

PRIVACY POLICY

 

Breeze Yoga takes the security and privacy of our customers very seriously. This Privacy Policy is designed to provide you with important information about Breeze Yoga’s use of personal data, as required by the GDPR.

1. YOUR PERSONAL DATA

Breeze Yoga stores the following information about its members:

  • Any information that you provide during the registration process (such as first and last name, email address, phone number, billing address or credit card information, geographic location), when you call or email us or when you use our services, will be stored by Breeze Yoga via our online booking software (MindBody Online).

  • Information about your class attendance and membership status.

  • Payment information that you provide to us through MindBody Online or otherwise when you purchase some of our products or services, including credit card data.

  • Any personal data you may provide on our medical records form.

  • Your IP Address (will be recorded by our web server when you use our website).

2. HOW PERSONAL DATA MAY BE USED

Breeze Yoga will collect and store your personal data for the following reasons:

  • In order to fulfill a contract, such as placing an order, or booking a class or an appointment.

  • To notify you of changes to classes that you have already booked, such as cancellations, teacher substitutes, style changes or waitlist changes.

  • To enhance our services, such as changes to pricing and schedules or new services.

  • To send email communications that you have opted in to keep you informed of special offers, promotions and new events.

3.  PERSONAL DATA AND THIRD PARTIES

  • Breeze Yoga does not and will not ever share or sell your data to any third party.

  • Breeze Yoga does not collect data on members or potential members from any third parties.

  • We will not disclose your personal information without your consent unless disclosure is either necessary to prevent a threat to life or health, authorised or required by law, reasonably necessary to enforce the law or necessary to investigate a suspected unlawful activity.

  • As an Breeze Yoga member you have the right to withdraw consent for Breeze Yoga to hold your membership data by cancelling your membership.

4.  SECURITY AND PRIVACY OF YOUR PERSONAL DATA

  • We employ reasonable technical, administrative and physical safeguards to protect the confidentiality and security of your personal information.

  • Breeze Yoga does not have access or visibility of any financial account information that you provide via our MindBody Online booking system.

  • Any payments made to Breeze Yoga via phone or in person are directly entered to our payment machine and are not recorded anywhere on our systems.

  • In order to effectively process credit or debit card transactions it may be necessary for the bank or card processing agency to verify your personal details for authorisation outside the European Economic Area (EEA). Such information will not be transferred out of the EEA for any other purpose.

 

5.  BECOMING A BREEZE MEMBER

  • By signing the waiver when you become an Breeze Yoga member you are agreeing to Breeze Yoga holding personal data about you via our online booking system.

  • By entering into this agreement, you agree to receive email notifications confirming information on your purchases, bookings, class reminders, pass expiration and cancellations.

  • When you sign up to become a member at Breeze Yoga, you need to actively opt-in to receive our newsletter and promotions. You may opt-out at any time by unsubscribing to any of the emails you receive.

 

6. USE OF COOKIES

Recorded data which allows our website to recognise you and your preferred settings (cookies), preventing you from needing to provide information on subsequent visits to the site. Your browser can be programmed to warn you before downloading cookies, information regarding this may be found in your browser’s ‘help’ facility.

Any personal data we collect from our website will be used in accordance with GDPR and all other applicable laws.

7.  KEEPING YOUR DATA SAFE

We keep all our active members data securely through our online booking system (MindBody Online), you may request to deactivate your account at anytime by contacting us at info@breezeyoga.co.uk. If you have not attended the Breeze Yoga studio for 36 months, your account will be automatically deactivated.

8.  NOTIFICATION OF CHANGES

We reserve the right to modify this privacy statement at any time, so please review it frequently. If we decide to change this privacy statement in any material way, we will notify you here and by email so our members are always aware of what information we collect, how we use it and under what circumstances we disclose it.

 

9. CONTACT

Please contact Breeze Yoga at any time if you have any concerns about the use of your data or would like more information regarding our Privacy Policy.

 

TERMS & CONDITIONS

 1.  STUDIO OPENING TIMES

  •  Studio opening times and class times at the Studio may vary from time to time. Opening times and class times will be published by the Studio on our Website.

  • Off-peak hours are from 8 am to 6 pm Monday to Friday. Yoga and Pilates classes which commence during these hours are considered to be off-peak classes.

2.  YOGA AND PILATES CLASSES

Drop-in Classes

  • Class prices are available on our website and will be reviewed by Breeze Yoga from time to time.

  • Payment is required prior to attendance.

  • The payment for a drop-in class is non-refundable, but if a client cancels within the required cancellation window the class will be refunded to their client account to be used within a month.

 

Introductory Offers 

  • £50 for 20 Days New to Breeze Offer is only available to clients who have never had any previous introductory offer at Breeze 

  • 4 Online Classes for £20 New to Breeze Online Offer is only available to clients who have never had any previous introductory offer at Breeze

  • 3 Rides for £40 is available ONCE to all the clients who have not previously used the Spin Studio.

  • £60 for 14 Days Returning to Breeze Offer can only be redeemed ONCE and is only available to clients returning to Breeze after an absence of 1 or more years.

Multi Class Packs

  • Multi Class Packs can be purchased via the Breeze Yoga Limited website or in person at Breeze reception.

  • Price details for Multi Class Packs are available to view on our website or at Breeze and such prices shall be determined by us from time to time.

  • Multi Class Packs have varying expiry dates so please carefully check the expiry date on the pack you are buying at time of purchase.

  • Multi Class Packs (Studio & Online) are valid for both Online and Studio Classes, these will activate from the first booked class.

  • Online Multi Packs will activate from the first booked class, and are valid for Online Classes ONLY.

  • Should you wish to extend your Multi Class Pack expiry date by 30 days you will need to contact Breeze reception. Please note that an administration charge of £10 applies for all extensions.

  • Should you wish to suspend your Multi Class Pack package on medical grounds you will need to contact Breeze by email on 

  • Multi Class Packs are not transferable or non-refundable.

Memberships

  • The Studio provides 4 types of membership: BY Peak Membership, BY Off Peak Membership and BY Concession/Partner Membership.

Booking of Classes

  • Classes can be booked on our website, using MindBody Connect App or by phone up to 1 week in advance .

  • All clients with online bookings are required to sign into class a minimum of 5 minutes prior to the class start time. If you have not signed in by this time, or called to notify us that you are running late, your space will be opened up to allow drop ins and this will be treated as a ‘Late Cancellation’ and your class will not be credited or refunded.

  • When classes have reached their online booking capacity you can add yourself to the waiting list.

  • If you are on the waiting list for a class you will automatically be allocated a space in the class once a spot becomes available, the Mind Body App will give you a notification.

  • The Breeze team reserve the right to deny entry to any class after the scheduled start time.

Covid-19 Lockdown Process

  • Due to the ongoing COVID-19 pandemic, the studio may be closed for a certain period of time under lockdown. All automatic payments will continue unless you inform us in advance. Please drop an email to info@breezeyoga.co.uk if you want to suspend your Direct Debit when the studio is closed due to lockdown restrictions.

  • All suspended direct debits will be reactivated on the day of the studio reopening.

  • If you do not wish to have your membership automatically reactivated once the studio reopens, you would then need to notify us with the cancellation request before the next payment is due.

3.  GIFT VOUCHERS

Gift certificates/vouchers are valid for one year from date of purchase. These are non-refundable, and cannot be used after the expiry date.

4.  DISCOUNTS (Studio classes ONLY)

  • The Studio offers Senior students (+65's) a special drop in rate of £11 per class for general classes and £9 for specific Senior classes.

  • NHS staff and workers, emergency services, armed forces, full time teachers in mainstream education & full time students are entitled to 10% discount on all drop in classes (from Friday-Wednesday) or any class packs. 

  • Concession Thursdays - A 50% discount on drop in classes are available to NHS staff and workers, emergency services, armed forces, Equity/Starlight members, full time teachers in mainstream education & full time students on all classes, all day, every Thursday. 

  • Identification details for all the above discounts must be provided on your visit.

  • No discounts or concessions are available on our monthly Direct Debits, Drop-In passes or Introductory Offer and discounts and special offers cannot be combined or accumulated. 

  • BY Peak and BY Off Peak members are entitled to 10% off Workshops (except Gong Bath and Courses) and 10% off our treatments and spin classes. (except taster sessions and Intro offers).

5.  AGE POLICY

Hot Studio Classes

  • No Under 16’s in the Hot Studio

  • 16's & 17's  can attend with an adult

  • 18+ can attend on their own

 

Traditional Studio Classes

  • 12-15 year old's can attend with an adult

  • 16+ can attend on their own

  •  6-12 year old's can attend only Community Classes with an adult

 

​6.  USE OF FACILITIES

  • Customers are entitled to use the Studio’s facilities providing always that the Studio (with notice where practical), may at any time withdraw all or part of its facilities for any period for cleaning, repair, alteration or maintenance work or for any other reasons beyond the control of the Studio or the Company.   

  • Children aged 16 and under may not enter the changing rooms or other areas reserved for the opposite sex, regardless of whether they are accompanied by an adult.

  • Please note children that attend classes when accompanied by an adult are under their care and supervision, however, the Studio reserves the right of refusal for any minor to practice according to clause 8.

 

7.  FITNESS AND HEALTH

  • Clients are advised not to undertake any strenuous physical activities without first seeking medical advice if they have any concerns over their physical condition. The Studio reserves the right to refuse access to any customer if, in its absolute discretion, it considers that the health of the individual concerned may be endangered by the use of our facilities.

  • Clients with the following conditions should not attend class: low/high blood pressure and cardiac irregularities. If there is any doubt, the Client should consult their doctor. Clients and their guests must notify the Studio of any circumstances affecting their health which may be exacerbated through continued use of the Studio.

  • Clients are required to follow the instructions of the teacher or therapist at all times.

8.  DRESS AND FOOTWEAR

  • You are requested to wear a form of dress appropriate to the practice of Yoga, Pilates or Meditation.

  • If you are attending classes in the hot studio, you must bring a sweat towel. You may be asked to leave a class if you are not in possession of a sweat towel or purchase one at the reception.

  • Footwear should be removed before entering the Shoe Free Zones, which are clearly marked past the reception area.

  • Footwear must be placed in the shoe racks provided or carried into the changing rooms and stored securely in one of our lockers. 

  • No footwear must be worn in the changing rooms (except clean indoor only flip flops or if you wear the overshoes provided by our reception staff).

 

9.  HEALTH AND SAFETY

 

  • Smoking/Vaping is not permitted anywhere on the premises.

  • No crockery, glass (except special glass sports bottles/containers) or food is permitted in the changing rooms or in the studios. Only plastic bottles or special sports type plastic/metal/glass containers/bottles are permitted in the Studio.

  • Fire exits, which are clearly marked, are there in the interests of safety and customers must not interfere with these doors for any reason.

  • In the event of a fire, you will be asked to make your way to the nearest available exit.

10.  PERSONAL BELONGINGS

  • To create a calm and uncluttered environment our studios are mobile phone, bag, coat and shoe free zones. Clients are requested to use shoe and coat rack provided, or the lockers in the changing rooms.

  • Personal belongings are brought into the Studio premises at your own risk and the studio does not accept liability for any loss or damage whatsoever to such items.

  • Padlocks are required to use our lockers. Please either bring one from home or purchase one from reception for a fee of £5.

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11.  GENERAL GUIDELINES

  • Customers must at all times observe the Studio guidelines which may be notified to them from time to time and are requested to comply with any reasonable directions which the management of the Studio may  issue to ensure the smooth operation of the Studio for the convenience of all customers.

  • Customers are required to give written notice to the Company of any change of address. Failing such notice, all communications shall be assumed to have been received by the customer within 5 days of mailing to the last address notified to the Studio.

  • The Management reserves the right to refuse admission to the Studio.

  • The Studio may, if a client so wishes, communicate with the client by electronic mail (“email”). By providing an email address to the Studio the client consents to receiving email communications from the Studio, including notices pursuant to the Terms and Conditions. The client also accepts any risk that email may not be a fully secure and confidential means of communication. The Studio will not be liable for any loss or damage suffered as a result of communicating with a client in this manner.

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12.  LIMITATION OF LIABILITY

  • The Studio cannot be held responsible for any service or equipment not being available for whatever reason. The Company reserves the right to make alterations to the types of facilities provided, without notice and in its absolute discretion and the Studio shall not be liable for any loss occasioned by such alterations except in so far as the loss is by law incapable of exclusion.

  • It is the clients’s responsibility to ensure that they are capable of the exercises involved in any program or class they book to attend. Clients accept the risk of injury from performing exercises and are advised to consult their doctor prior to beginning any program or class.

  • The Studio accepts no liability for loss or damage to property or injury of the clients in the business premises or outside the business premises except in so far as such loss, damage, or injury is by law incapable of exclusion.